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Allergy Disclaimer

  • While we do our best to clean and sanitize all surfaces and tools, please note that ALL items are made in a home kitchen that is not subject to inspection and may have nuts, soy, dairy, gluten, shellfish, and other allergens present. Even with proper sanitizing, the risk of trace allergens may be present in my ingredients or my home.  For more information or concerns please contact us.

Design Variations

  • While inspirational photos are welcome, they are just inspiration. While we can try to match your photos, we can not match the color, and design exactly. Our products are made by hand and may have variations in color and illustration from your photos. 

  • Although we make every attempt to provide an exact design and to match colors, custom cookies are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible.

  • Be aware that exposure to light or heat can cause colors to change or icing to melt.  

  • If a major variation needs to be made Kerianne's Creative Cookies will communicate this to the customer and seek re-design approval. 

  • The final products are made by hand and may have variations in color and illustration between each cookie. 

Care and Handling

  • If the cookies you are picking up do not meet your expectations, please bring this up before leaving our location with the cookies.

  • We are not responsible for any damage to the cookies after pick-up or delivery.

  • We are not responsible if after you have picked up the cookies you decide they no longer meet your expectations.

  • Each of our cookies is heat-sealed, however, we recommend eating the cookies within 2 days of the initial pickup date for the best taste and freshness.

Pickup Terms & Date Changes​

  • The date of your event and a pickup date must be confirmed at the time of the order.

  • For changes to the pickup date:​

    • Changing the date to Before the Initial Date​

      • All Changes of this type must be requested 10 days before the new date

      • Please note: the ability to accommodate the new pickup date is subject to availability

    • Changing the date to After the Initial Date

      • The pickup date can be changed to be past the initial date up to 2 days after the initial date at any time, however, we may not be available to set up a pickup on the new date.

        • This 2-day rule is to ensure your cookies stay fresh.​

      • If the date is to be changed to a date more than 2 days after the initial date, this requires notice 10 days before the initial pickup date.

Delivery Terms & Date Changes

  • To qualify for delivery, your order must be at least 2 dozen 
  • Delivery of cookies is only available in Rockland County, NY, and Upper Bergen County, NJ.
    • Other locations may be possible, however, this possibility is​ solely at the discretion of Kerianne's Creative Cookies.
  • Please Note, that delivery fees will apply.

Refund Policy

  • Kerianne's Creative Cookies will not offer refunds for cookies that meet our quality standards once a cookie has been picked up/delivered and “Accepted” by you or another designated party. Under no circumstances will Kerianne's Creative Cookies bakery provide a refund for the cost of the order.

  • All products are the customer's responsibility once the cookies leave our possession. Refund requests due to broken cookies, decorating style, color shade, or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed at the time of consultation.

    • We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting.​

  • Cookie flavor and texture are subjective. Refunds requested due to flavor or texture after Cookie has been accepted and picked up will be at the sole discretion of Kerianne's Creative Cookies.

    • If cookies have been picked up, we may consider a store credit if the product is brought back to us and the quality of the cookie flavor or texture is determined not to meet our standards within 24 hours of pickup/delivery solely at the discretion of Kerianne's Creative Cookies.

    • Please note, that we taste our cookies regularly to ensure the highest quality. 

  • Our Cookies are baked from scratch. Keep in mind, that variety in temperature and humidity may impact the flavor, overall design, or texture of the cookies to some degree. Please understand that we cannot control changes in texture, color, or shape due to weather conditions.

Deposits, Payments, Cancellations

  • A deposit of 50% and a signed contract is required to consider this an order.

    • The remaining balance is due ten (10) days before the due date.

  • ​Any changes to your order must be made no later than ten (10) days before the due date.​

    • ​Please note, any changes requested after the signing of our contract cannot be guaranteed and may be subject to additional charges. 
  • If cancelation is requested:
    • Deposits and payments are non-refundable if the cookies from the order have already been started.
    • Within ten (10) days of the due date, deposits can be transferred to another order If your cookie order has NOT been started the remainder of your payment will be refunded.
    • Before ten (10) days of the due date, your deposit may be refunded or credited to a future order at the discretion of Kerianne's Creative Cookies. 

Photographs and Marketing

  • We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do, however, reserve the right to photograph our baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.

  • Upon request, we can delay the posting of photos until your event has taken place, please let us know if this is needed.

MISC​

  • Kerianne's Creative Cookies reserves the right to decline an order

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LEGAL Information

Governing Law and Waiver of Jury Trial​

  • This Agreement shall be governed by, and construed in accordance with, the laws of the State of New York applicable to contracts executed in and to be performed entirely within that State, regardless of the laws that might otherwise govern under any applicable conflict of laws principles. If the Company is the prevailing party, it shall be entitled to recover from the Client the reasonable costs and expenses incurred in connection with any mediation, suit, or other action brought pursuant to this Agreement, including, without limitation, reasonable attorney’s fees.

Resolution of Disputes

  • In the event of any dispute arising out of or in connection with this Agreement, the parties shall first attempt to resolve the dispute through amicable negotiations within 10 days of written notice. If no resolution is reached through negotiations, the parties shall proceed to mediation. Any dispute, controversy, or claim arising out of or relating to this Agreement shall be submitted to arbitration in accordance with the rules of the International Chamber of Commerce (ICC) by [one/three] arbitrator(s) appointed in accordance with said rules. 

  • All information exchanged during the dispute resolution process, including documents, statements, and awards, shall be treated as confidential and shall not be disclosed to any third party except as required by law or with the parties' consent.

  • The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute

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